Showing posts with label Company Review. Show all posts
Showing posts with label Company Review. Show all posts

From Maggi to Udon Noodle Soup

I always thought I'd marry someone who cooked. It turns out the only thing more attractive than a man who cooks... is a man who doesn't cook, but attempts it for you anyway. Over the last five years, A's cooked for me exactly two times. Ready-to-cook cake, and a ready-to-cook mac and cheese, as he's always quick to point out. But, no sarcasm, I still think it's really sweet. This week, after binge-watching Masterchef Australia and hearing me talk about the idiot-proofness of Built2Cook, he volunteered to make dinner. I figured it was an interesting opportunity to stress-test the product... would someone who'd only ever made Maggi noodles be able to pull off an Udon noodle soup? :)

eM and I took our seats in the Rao kitchen and settled down to watch. First off, I should mention that I was very impressed with Built2Cook's ability to take feedback & refine their product. I'd just mentioned an oil spill in last week's box, and this week saw the oil in a different type of container! Everything continued to be neatly labelled and packed. I'm a fan of consistency, especially from startups, so this is very promising. As A set up his kitchen, he asked if I had a strainer, a vital utensil for this dish. I do, but as I'm rating Built2Cook from the perspective of the average bachelor who doesn't cook - it may be worth noting if a recipe needs 'special' equipment like a strainer or a grinder that such kitchens may not have. They do mention it in the recipe, but it'd be good to have it mentioned upfront to avoid disappointment.

Inspired by the advice on MC Aus, A decided to 'keep his bench clean'. He opened everything, carefully re-sticking the labels for each ingredient onto the containers as he went along... he didn't want to risk grabbing the dark soy rather than the light soy, or the aromat in place of the tempura crumble. Thanks to his meticulousness, we noticed a couple of minor discrepancies. The recipe said to garnish with leeks & broccoli; but the ingredients list only mentioned leeks, and the box itself had neither. This wasn't a big deal though, as the box was chock-full of other lovely fresh veg - carrots, spinach, asparagus, yellow & red bell peppers, mushrooms. We certainly didn't miss the leeks & broccoli. It was a beautiful display of chiffonade, which made the finished dish look “exactly like the picture on the flyer!” as A said.
 
An added advantage is that it's impossible for each vegetable not to get cooked properly as they're all cut so evenly. If I had to nitpick I'd cook the asparagus slightly before throwing in the rest, as it remained slightly bitey, but mostly, it's foolproof... and so healthy, given it’s all blanched! A ate everything except one asparagus without complaint. So I definitely recommend making this with/for kids who may be picky about their vegetables otherwise.

We were also impressed with the ingredients for the curried broth. When I cook Oriental from scratch, I invariably skip things like aromat, or replace the castor sugar with white. I just can't be bothered stocking a full Oriental kitchen for the few times that I cook it. With Built2Cook, there's no such compromise because you have everything you need, in the proportions that you need. A was hesitant at first, asking if he could really just use exactly what was given without tasting along the way. In the interest of checking idiot-proofness, I told him to go for it, leaving out just the salt. The resulting broth was a thing of beauty. As A put it, "I feel so proud of making something taste like that, even though I didn't actually do anything." Hint, hint: if trying to get to someone's heart through their stomach, this is bound to impress!

The broth and vegetables are perfectly balanced, and the whole thing has a complex flavour profile which you wouldn't think came from just four basic steps. It probably took A about ten minutes to cook - 8 more than Maggi; but 10,000 times more healthy; and, frankly, just as moreish. I'd be happy to drink mugfuls of that every day. I wasn't this impressed with thetacos since their taste depended on my ability to season. This, on the other hand, was gorgeous enough to inspire poetry - the crunch of the tempura crumble against the freshness of the spring onions, while the veg stayed firm but tender in that rich broth... I hope they keep a Japanese dish on their menu at all times, because the chef absolutely nailed this one! 

I think the only advice I'd give non-cooks who try Built2Cook is to follow the recipes verbatim except for the amount of oil & salt to be used. With a non-stick kadai, we used about 1/3rd the oil provided, and none of the salt. It was lovely to sit around doing nothing while A whipped up a beautiful meal. I could see his confidence growing as he cooked, and the dish's resounding success has him rearing to try something else soon!

An Ode to Ikea Furniture Assembly Service

July 5, 2012

Here's something every first-time Ikea visitor should know: the cheaper a product, the more assembly it's probably going to require! Even small footstools require at least four nails to be drilled in before they'll stand up, so you can imagine the kind of time and patience it'd take to put together furniture for an entire house.

We didn't even try. Instead, we chose to hire Ikea Furniture Assembly Service, a company we found on Kijiji.   While there are many Ikea furniture assembly services online (there's even one that Ikea has exclusive tie-ups with) we chose this particular company over all the others: they clearly stood out, with their prompt response to our enquiry, their ready availability (my email said 'asap!' and they responded that they could be there within hours for immediate furniture assembly, and be back the next day for the less-urgent pieces) and their more-than-fair prices (we sent them a list of every single item in our house and they replied with an overall quote that was lower than any we'd seen or hoped to expect!)

The owner, Ivan, was in constant communication, and offered to further discount the price for a review on their G+ page. This made me very happy. As an ex-employee of Google, I'm always happy when anyone understands G+'s uses as a marketing medium. I also believe that when a company offers to knock money off in exchange for a review, they're very confident they're going to hear good feedback. It's always a great sign.

I had no idea just how good their service would be. I truly believe this company's even better than the one Ikea endorses. Michael came over at 5:15pm sharp and went right to work. He had all the tools he needed with him, they were a very professional set and helped him get the job done in minimal time. It took until 11:30pm (!) for everything to be assembled, we had a lot of stuff... but Michael never seemed to tire, and, in fact, said he'd leave only when everything was fully done.

I particularly remember a couple of moments, when Michael realized that there was a more effective way of holding a piece of furniture together (eg: by nailing the cushion on a footstool to the footstool's base). He went back to the piece he'd already worked on, took it apart, and put it back together again. We know that we'll be using sturdy, well-finished pieces thanks to Michael. He was also really helpful with proactive suggestions on lighting and wall mounting.

Though it was 11:30 at night when he finished, and he had a 3 hour journey before he'd get home, he flattened all the furniture boxes, taped them together, and even offered to sweep the floor (not that there was any mess, he was very careful to always work on a covered surface and keep his tools on a separate cloth). This was easily the best customer service I've ever seen and I'm going to do my best to make sure they're re-hired by anyone I know!

PS: I'd take pictures of our beautifully assembled furniture but the internet companies aren't as quick to respond as Ikea Furniture Assembly Service and they'll only be here next week :)